FAQs

LOGOPLAINRENTAL SHOP

F.A.Q.

 

Who can rent from the Outback Rental Shop?

Anyone with proper identification can rent from Outback Adventures. A current UCSD ID or a government issued ID such as a driver's license or passport can be used for identification.

Who gets the student price?

Only currently enrolled students at UC schools can get student rates. Extension students do not pay UC student registration fees, so do not qualify for student rental rate.

Do I need to leave a deposit?

All customers except enrolled UCSD students must leave a deposit. A deposit is a credit card imprint, signed travelers check, a check written to UC REGENTS, or cash equal to the approximate retail replacement value of the equipment rented. Your deposit will be returned to you upon return of all the equipment and payment of any and all late fees, repair and/or replacement costs.

Can I buy your used equipment?

Yes, we have a Used Gear Sale in the Fall and Spring quaters in front of the Outback Surf Shop. We have a selection of items from our rental inventory and discount on our retail items. Final selection of gear we will be selling does not happen until the day before the sale.

Reserving equipment


How do I reserve equipment?

You may reserve any item as far in advance as you like. Reservations for equipment that requires fitting e.g., skis, snowboards, must be made in person at the Rental Shop. All other equipment can be reserved over the phone: (858) 534-0684. Reservations must be paid in full at the time they are made. All other rentals are first-come, first-served based on availability.

When do I pay?

Rental fees must be paid in full at the time of reservation or pick up.

What if I don't use or pick up reserved equipment?

There are NO REFUNDS for any unused equipment or equipment not picked up for any reason.

How much equipment can I rent?

You can rent as much equipment as you like, but advance reservations are recommended to ensure availability.

How do I know equipment is complete and working when I pick it up?

You don't. Please inspect all equipment before your trip. If you find any damage or missing parts, immediately bring it to our attention so we can help you. You are responsible for any cleaning, damage or missing parts upon return.

What if I don't know how to use the equipment?

Please be sure to request instruction if you are the slightest bit unsure on how to use the equipment. Knowing how to use the equipment correctly will help save your time and help you avoid spending money on damage fees resulting from inexperienced use of the equipment.

Returning equipment


What do I need to know when I return the equipment?

  • All gear must be returned clean or service charges will apply.
  • You are responsible for the specific (inventory number) equipment you signed for.
  • You are solely responsible for the damages and timely return of equipment.
  • For equipment to be considered returned, it must be physically returned and any damage, cleaning or late fees must be paid. Hours change periodically. You are responsible for knowing our hours.
  • Tents must be returned, clean and dry or you will be assessed a cleaning charge.

What if I lose or damage the equipment?

  • You are responsible for any loss, theft, breakage or any other damage done to equipment rented out to you.
  • Repair costs will be determined by our customer service representatives. Repair for severe damage or replacement costs will be determined by the program director or gearshop manager.
  • Replacement costs for items normally rented in pairs (i.e. skis, boots, fins, etc.) will be the cost for replacement of the pair.

What if I am returning equipment late?

  • In advance of your due date, if you realize you will be returning late, please call us and you will only be charged the 'additional day' rate for your extra days.
  • If you do not call before your due date and return items late, you will be charged the one day rental rate for your late items for each day they are late. This can be very expensive.
  • We DO NOT waive late fees.
  • Any items late by 3 or more weeks will be considered stolen and the deposit will be forfeited. Billing will be for retail replacement costs plus four weeks late fees.
  •  Items not returned which do not have a deposit associated with them will be billed on your Bursar's account and will include a non-refundable service charge.
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